![]() The owner says: Given the low kilometres travelled, Tindal says Nissan should contribute to the cost of repairs. Then, out of the blue, Tindal received an envelope on August 12 containing a cheque for $1000 from Nissan Australia, with no correspondence attached.Ī letter from Nissan arrived the next day, which said the $1000 was a "gesture of goodwill" to help offset the repair costs. Tindal says: "I just got nowhere." "I was totally disappointed." Tindal wrote back asking that his request be reconsidered, and received a reply, dated June 14, which states "Whilst I realise your disappointment with our decision, I believe that Nissan Australia's position has already been clarified in my previous correspondence." He subsequently received a letter from Nissan Australia, dated April 29, which declined the request because the vehicle was "well outside our warranty guidelines for any goodwill assistance". The repairs cost $4477, which Tindal paid. Tindal says they were told by Nissan to go ahead with the repairs but to keep the replaced parts Nissan would, in the interim, determine what, if any, assistance the company would offer. Tindal took his Pathfinder to a transmission specialist, who contacted Nissan to ask the company to cover some, or all, of the cost of the repairs. The dealership, after determining the vehicle was no longer covered by the manufacturer's warranty, told him they didn't do transmission work and left him to organise the repairs himself, he says. ![]() "The Pathfinder was everything we wanted and everything we needed, until that morning," Tindal says. The new-car warranty had expired seven months earlier, but the vehicle had travelled 81,000km, less than the 100,000km provided for in the warranty. In March this year, the transmission failed, and he took the Pathfinder back to the dealership to have it repaired. The treatment: Tindal says he bought the four-wheel-drive new in August 2001. Nissan would not initially contribute to the cost of repairs. What seems to be the problem? The gearbox failed seven months after the three-year warranty expired, but before the vehicle had travelled 100,000km.
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